Frequently Asked Questions

Placing an order on Asah's Primenest is simple. Browse our shop, add items to your cart, and proceed to checkout. You'll need to provide your delivery address, select a payment method, and confirm your order. You'll receive an order confirmation email once your order is successfully placed.

We accept a variety of payment methods for your convenience: Mobile Money (MTN, Vodafone, AirtelTigo), Bank Transfer, Credit/Debit Cards (Visa, Mastercard), and Cash on Delivery. All online transactions are secured with SSL encryption.

If your payment fails, first check that your card details or Mobile Money PIN are correct. Ensure you have sufficient funds and that your internet connection is stable. You can retry the payment or choose a different payment method. If the issue persists, please contact our support team for assistance.

You can modify your order if it hasn't been processed yet. Contact us as soon as possible with your order number and the changes you'd like to make. Once the order has been dispatched, modifications are no longer possible, but you can use our return process after delivery.

Delivery times depend on your location: Greater Accra: 1–2 business days | Other Regions: 3–5 business days | Remote Areas: 5–7 business days. Orders placed before 2:00 PM are processed the same day.

Once your order is dispatched, you'll receive an email with a tracking number. You can use our Order Tracking page to check the status of your delivery at any time by entering your order number and email address.

Yes! We deliver to all regions across Ghana, including remote areas. Delivery fees and timeframes vary depending on your location. Free shipping is available for orders over GHS 500.

Our delivery team will contact you before arrival to confirm your availability. If you're not available, they will attempt redelivery on the next business day. You can also provide special delivery instructions or designate an alternative delivery address.

To return a product, email us at support@asahsprimenest.com or call our support line within 14 days of delivery. Provide your order number and reason for return. Our team will guide you through the return process and provide an RMA number.

Refunds are processed within 5–10 business days after we receive and inspect your returned item. The refund is issued to your original payment method. Mobile Money refunds are typically faster, while bank transfers may take an additional 2–3 business days.

Yes, you can exchange your product for another item of equal or lesser value. If the new item costs more, you'll pay the difference. If it costs less, the difference is refunded. Exchanges are subject to product availability and must be requested within 14 days.

Contact us immediately within 48 hours with photos of the damage. We'll arrange a free return pickup and send a replacement at no extra cost, or issue a full refund. You won't need to pay any return shipping fees for defective items.

Click the "Login" button in the top navigation bar, then select "Register." Fill in your name, email address, phone number, and create a password. You can also register during checkout. Having an account lets you track orders, save addresses, and access your purchase history.

On the login page, click "Forgot Password." Enter your registered email address, and we'll send you a password reset link. Check your inbox (and spam folder) for the email. Click the link to create a new password. If you don't receive the email, contact our support team.

You can reach our support team via: Email: support@asahsprimenest.com | Phone: +233 30 277 1234 | WhatsApp: +233 24 123 4567 | Or visit our Contact Page. Our team is available Mon–Fri 8AM–6PM and Sat 9AM–4PM.