Shipping Policy
At Asah's Primenest, we are committed to delivering your orders safely and promptly. Below you will find detailed information about our shipping options, delivery timeframes, and associated costs.
Delivery Timeframes
Greater Accra
1 – 2 Business Days
Fast and reliable delivery for customers within the Greater Accra Region.
Other Regions
3 – 5 Business Days
Delivery to Ashanti, Western, Central, Eastern, and all other regional capitals.
Remote Areas
5 – 7 Business Days
Delivery to rural and hard-to-reach areas across all regions in Ghana.
Shipping Fees
Standard Shipping
GHS 25 – GHS 50
Shipping fees vary depending on your delivery location and the size of your order. The exact fee will be calculated at checkout.
Free Shipping
Orders Over GHS 500
Enjoy free delivery on all orders totaling GHS 500 or more. No promo code needed — it's automatically applied at checkout.
Order Processing
Same-Day Processing
Orders placed before 2:00 PM on business days are processed and dispatched the same day.
Next Business Day
Orders placed after 2:00 PM or on weekends/public holidays will be processed on the next business day.
Verification
All orders go through a brief verification process to ensure accuracy before dispatch.
Confirmation Call
For large orders, our team may contact you to confirm details before processing.
Accepted Payment Methods
Mobile Money
MTN, Vodafone, AirtelTigo
Bank Transfer
Direct bank-to-bank payments
Card Payment
Credit & Debit Cards
Cash on Delivery
Pay when you receive
Order Tracking
Once your order has been dispatched, you will receive an email with your tracking number. You can track your order at any time using:
- Your order number on our Order Tracking page
- The tracking link in your dispatch email
- By contacting our support team directly
Damaged Packages
We take great care in packaging your orders. However, if your package arrives damaged, please follow these steps:
- Do not discard the packaging — keep all materials
- Take clear photos of the damage
- Contact us within 48 hours of delivery
- We'll arrange a replacement or full refund
Important Information
- Delivery times may be affected during public holidays and festive seasons.
- Ensure your delivery address and phone number are correct to avoid delays.
- Our delivery partners will contact you before delivery to confirm availability.
- For bulk or heavy item orders, additional delivery arrangements may apply.
- Orders placed on weekends or public holidays will be processed the next business day.
Have a Delivery Question?
Our support team is ready to help with any shipping or delivery concerns you may have.
CONTACT US