Payment & Security
Your Security Is Our Priority
At Asah's Primenest, we use industry-leading security measures to protect your personal and financial information. Every transaction on our platform is fully encrypted and safeguarded.
Accepted Payment Methods
Mobile Money
MTN Mobile Money
Vodafone Cash
AirtelTigo Money
Bank Transfer
Direct bank-to-bank transfers from all major Ghanaian banks. Transfer details provided at checkout.
Credit / Debit Card
Visa
Mastercard
Cash on Delivery
Pay with cash when your order arrives at your doorstep. Available for select areas.
Payment Security
SSL Encryption
All data transmitted between your browser and our servers is encrypted with 256-bit SSL technology.
PCI DSS Compliant
We adhere to the Payment Card Industry Data Security Standard for handling cardholder data.
Secure Gateway
Payments are processed through a trusted, PCI-authorized payment gateway — we never store your card details.
Transaction Protection
Order Confirmation
You receive an instant email and SMS confirmation every time you place an order, so you always know your transaction was successful.
Transaction Receipt
A detailed receipt is provided for every transaction, accessible from your account dashboard and sent via email.
Refund Guarantee
If you're not satisfied, our return policy ensures you get a full refund within 5–10 business days.
24/7 Fraud Monitoring
Our systems monitor all transactions around the clock for any suspicious activity to keep your account safe.
Payment Failures
Common Reasons
- Insufficient funds in your account or Mobile Money wallet
- Incorrect card number, PIN, or expiry date
- Card or Mobile Money daily transaction limit reached
- Network timeout due to poor internet connection
- Bank or provider temporarily blocking the transaction
- Session expired during checkout
What To Do
- Double-check all your payment details before retrying
- Ensure you have sufficient balance or credit
- Try a different payment method (e.g., switch to Mobile Money)
- Wait a few minutes and retry — the issue may be temporary
- Clear your browser cache and start a new session
- Contact your bank or Mobile Money provider to confirm no blocks
Refund Processing
Processing Timeline
Refunds are processed within 5–10 business days from the date your return is approved and the item is received by our team.
Original Payment Method
Refunds are always returned to the original payment method used at checkout — whether Mobile Money, card, or bank transfer.
Mobile Money Refunds
Mobile Money refunds are typically the fastest, often reflecting within 1–3 business days after approval.
Confirmation Email
You'll receive an email confirmation once your refund has been processed, including the amount and method used.
Questions About Payment?
Our team is here to help you with any payment or security concerns.
CONTACT US