Returns & Refunds
Our Return Promise
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward 14-day return policy to make things right.
Return Policy Details
Eligible Products
To be eligible for a return, your item must meet all of the following conditions:
- Returned within 14 days of delivery
- Unused and in original condition
- In original, undamaged packaging
- With proof of purchase (receipt or order confirmation)
- All tags and labels still attached
Non-Returnable Products
The following items cannot be returned or refunded:
- Custom-made or personalized orders
- Clearance or final sale items
- Opened hygiene products (toiletries, sanitizers)
- Perishable goods
- Items damaged by customer misuse
How to Request a Return
Contact Us
Email support@asahsprimenest.com or call us to initiate your return request.
Get Authorization
Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number.
Pack & Ship
Pack the item securely in its original packaging and drop it off at the designated collection point or schedule a pickup.
Receive Refund
Once we receive and inspect your return, your refund will be processed within 5–10 business days.
Refunds & Exchanges
Refund Policy
- Refunds are processed within 5–10 business days after we receive the returned item
- Refunds are issued to the original payment method used at checkout
- Mobile Money refunds are sent directly to your registered number
- Bank transfer refunds may take an additional 2–3 business days to appear
- You will receive an email confirmation when your refund has been processed
Exchange Policy
- Exchanges are available for items of equal or lesser value
- If the replacement item costs more, you'll be charged the difference
- If it costs less, the difference will be refunded to your account
- Exchanges are subject to product availability
- Contact us within 14 days of delivery to initiate an exchange
Damaged or Defective Products
If you receive a damaged or defective product, we will make it right. Follow these steps:
- Document the damage with clear photos immediately
- Contact us within 48 hours with your order number
- We'll arrange a free return pickup or send a replacement
- No return shipping cost for defective items
Order Cancellation Policy
You may cancel your order under the following conditions:
- Before processing: Full refund, no questions asked
- During processing: Contact us immediately; cancellation may still be possible
- After dispatch: Order cannot be cancelled; use our return process instead
- To cancel, email us or call during business hours
Need to Return an Item?
Our support team is here to help you with returns, refunds, and exchanges.
REQUEST A RETURN